Returns & Exchanges
At SUGAR Cosmetics, we want you to love your glam, but if you are not satisfied with your purchase, we offer a hassle-free return and exchange policy for products in their original, unopened condition. Our goal is to ensure every beauty enthusiast has a seamless shopping experience with us.
Initiate Request
Log into your SUGAR account and navigate to the 'My Orders' section to select the items you wish to return within 7 days of delivery.
Quality Check
Ensure the product is unused, unopened, and has all original tags and protective seals intact before packing it securely.
Reverse Pickup
Our courier partner will arrive at your doorstep within 48-72 hours to collect the package at no additional cost to you.
Refund Processing
Once the product reaches our warehouse and passes the quality inspection, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing